The key is to have systems in place to get consistent results. When we have defined systems in place, we will see the following benefits:
- The team is more productive when everyone’s actions are in alignment with the goals of the business
- Save time when everyone knows what to do without having to re-invent the wheel each time similar requests come in. Plus it will save time when training new hires.
- Increase customer satisfaction when you give consistent customer service regardless of which employee they are speaking with
- Reduce the amount of time spent on troubleshooting problems and answering questions
- Make more profit when systems are continually reviewed to improve efficiency
I confess, building systems is not an overnight activity. I wish that systems would magically appear at the wave of the magic want. The reality is it takes time and patience to build.
Here are 3 tips to help make it a success!
The commitment starts with the owner and management. Without the support of the senior team and having it built into the company culture, the team will not be in alignment and you risk people getting frustrated when they are not supported.
Even as a small business owner or solopreneur, there are benefits to taking this formal approach as it’s an investment in the future. It’s easier to start the process when you are small.
2. Define the systems that need to be built
Building systems can be a daunting task! Start by listing what systems need to be built and prioritize the ones that will make the most impact to the customers first and then to the bottom line. Document the procedures which eventually becomes your operations manual. When starting out, begin with the processes that you are training someone to take over. Train and document at the same time!
3. Get an outside perspective
An author never edits their own work. When we are too close to the situation, we tend to miss things. Having an open mind and letting someone else review the situation will accelerate results. It will save you time and money in the long run.
Building systems to get consistent results in your business will give you the strong foundation you need to not only sustain but grow your business into the future.