Do you remember a time when you did a good deed for someone and to see their face light up when you said “thank you!”? It may have been something simple for you to do and “no big deal”, yet it meant the world to that person.
The feeling of being acknowledged for something you did will typically lift a person for the day. They get a sense of belonging and acceptance that they have positively contributed to someone else’s happiness or to a community. When someone makes you feel good, it is human nature to want to try harder next time.
When you continually acknowledge people for going above the call of duty, you will find that people will continue to go out of their way to help you and your company achieve your goals. Sometimes a simple sincere “thank you” will go a long way. A surprise thoughtful card or gift once in a while will also buy a lot of brownie points!
It is difficult to stay positive when someone is always grumpy and treats you poorly. You end up spending all your time and energy trying to find a way to leave the toxic negative environment. This is not the way to motivate your team. Sure, times may be tough and sales are down. This is the critical time when you need to lead your team to perform.
2. Your vendors or suppliers are part of your team
Whether you are buying supplies or it’s the courier making regular deliveries, you rely on them to do their jobs properly as part of your service to your customers. Sure, you can always take your business somewhere else and get a better price. Remember it will cost you money to change your processes to work with a new supplier and you also risk that the new vendor might be difficult to work with. There are no guarantees.
Your suppliers also have a lot of contacts. If you treat them well, there is a better chance that they will refer you to their customers, or help bump your order up in priority when there is an emergency. You never know when you will need that favor!
3. Thank your clients for their business
As business owners, we spend time getting the sales and then delivering. It is easier and more cost effective to keep an existing client than it is to find a new client.
Once in a while, we need to thank our clients for their business. Sometimes it could be a simple “thank you” card, or a “thank you for your business” lunch. They will remember you the next time they need your services. Also, there is a higher chance that they will refer you to other prospective clients.
The more “thank you’s” you spread (with a smile), the more the universe will send back to you – even stronger! Let’s try to make this contagious!